Public Management
Mina Moslemi Kaviri; Owzhan Karimi; Shamseddin Nikmanesh
Abstract
Malicious behaviors, which are rapidly increasing in the modern era, will have irreparable negative consequences for organizations, so it has attracted researchers' attention in recent decades. In this regard, the present study was conducted to identify the factors that cause destructive behaviors of ...
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Malicious behaviors, which are rapidly increasing in the modern era, will have irreparable negative consequences for organizations, so it has attracted researchers' attention in recent decades. In this regard, the present study was conducted to identify the factors that cause destructive behaviors of staff at Payam Noor University of Karaj. This study is a descriptive survey in terms of purpose and method of data collection. In addition, the present study has been done using a qualitative-quantitative research methodology. In the first stage, to identify the factors causing malicious behaviors, 10 professors, faculty members and experts were interviewd face-to-face. A qualitative content analysis was used to design a questionnaire for quantitative part. The statistical population of the study consisted of 245 employees of Payam-e-Noor University of Alborz. The sample size was 150 individuals selected using Cochran formula. The instrument for collecting data was standard questionnairs. The reliability of these questionnaires which was calculated through Cronbach's alpha coefficient formula was 0.91. Structural equation modeling software was used to analyze the collected data. The results indicate that emotional intelligence and leader-member interaction have the opposite effect on malicious behaviors, and in contrast, injustice, stress, and personality features, including introversion, incompatibility, lack of conscientiousness, neuroticism, and inattention to experience have direct impact on destructive behaviors.
General Management
Sedighe Bagheri; Mohammad Mehdi Parhizgar; Seyed Mohammad Baqeri; Ozhan Karimi
Abstract
This research aims at finding an answer to this question: what factors can lead to a reduction in the employees' tendency to commit service sabotage? To this purpose and regarding the extensive studies done in this field, the qualitative meta-synthesis method was used. The reason for choosing meta-synthesis ...
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This research aims at finding an answer to this question: what factors can lead to a reduction in the employees' tendency to commit service sabotage? To this purpose and regarding the extensive studies done in this field, the qualitative meta-synthesis method was used. The reason for choosing meta-synthesis approach is that it can help discover the new and fundamental themes and metaphors by providing the researchers with a systematic frame and by combining different qualitative researches and consequently making it possible to have a comprehensive and broad perspective toward issues. The sample intended for meta-synthesis in this research is composed of selected qualitative studies based on their relevance to the research question. In this study, a sample of 151 related studies was extracted from both internal and external databases during the years 2002 to 2018. After screening the researches with respect to their title, abstract, content and quality, 71 internal and external studies were left, results of which were combined with each other. The implementation of this process resulted in the extraction of 47 factors effective on reducing the service sabotage, which were categorized in eight groups including individual, interpersonal, organizational, family, ethical, beliefs related, economic and environmental factors. furthermore, the present study provides managers with a both categorized and classified list of effective factors on reducing the service sabotage done by the employees and will enable them to manage these behaviors better and yet reduce the costs of such behaviors for their organizations.
Mirza Hasan Hoseini; Aliakbar Joker; Oozhan Karimi; Mohsen Shahidi
Volume 1, Issue 4 , November 2013, , Pages 79-91
Abstract
Today, emphasis on customer-oriented organization and trying to institutionalize this approach has led the organization in shaping the new face of the organization as a customer-oriented organization. Customer-oriented organization is an organization that seeks to maximize customer satisfaction by providing ...
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Today, emphasis on customer-oriented organization and trying to institutionalize this approach has led the organization in shaping the new face of the organization as a customer-oriented organization. Customer-oriented organization is an organization that seeks to maximize customer satisfaction by providing appropriate goods and services and improve relationships with them. The main research question is to ascertain to brokerage firms active in the Tehran Stock Exchange, its customer-oriented face to show to rely on what components and elements. In this context, and in response to that problem, the aim of this study is to take advantage of literature and refer to expert opinion, designed a model specifically to promote customer-oriented brokerage firms active in the Tehran Stock Exchange. To achieve this goal through four rounds of the Delphi method was used. The results showed that brokerage firms active in the Tehran Stock Exchange, to be able to show your face customer oriented, should be based on seven factors, which include: Rely on stakeholder value, advanced technology, flexible structure, staffing competent, Islamic values, clear objectives, and supportive corporate culture.
